Not loving your purchase? No worries!
At Castle Barber Supply, we want you to feel completely confident about your purchase. We understand that sometimes things don’t go as planned, and that’s okay! We’ve got your back with our easy and friendly return policy. Here’s how it works:
If you’re not 100% satisfied with your order, you can return it within 30 days of receiving it. Whether it’s a wrong product, a change of heart, or any other reason, we’re here to help.
How to Return Your Order:
- Reach Out: Send us an email at [your email address] with your order number and the reason for your return. We love feedback, so feel free to tell us why it didn’t work out.
- Pack It Up: Safely pack the items you’re returning. Make sure they’re in their original condition and packaging.
- Ship It Back: We’ll provide you with a return shipping label. Just attach it to your package and drop it off at your nearest shipping location.
Once We Get Your Return:
- Quick Refunds: As soon as we receive and inspect your return, we’ll process your refund. This usually takes 5-7 business days. We’ll send you an email confirmation once your refund is on its way.
- Exchanges: Prefer an exchange instead? No problem! Let us know in your email, and we’ll get the right product to you as soon as possible.
A Few Things to Keep in Mind:
- Condition: Returned items must be in their original condition, unused, and in the original packaging.
- Final Sale Items: Some items may be marked as final sale, and unfortunately, we can’t accept returns on these.
Questions?
We’re here for you! If you have any questions or need assistance with your return, don’t hesitate to reach out to our friendly customer service team at orders@castlebarbersupply.com
Thank you for choosing Castle Barber Supply! We appreciate your business and look forward to serving you again.